We strive to provide you with the best possible service and products. To ensure efficient processing and timely delivery of orders, we have established the following policy:
NON-CANCELLATION OR MODIFICATION
Order Placement
Once an order has been successfully placed through our website, it cannot be canceled or modified.
Order Accuracy
Customers are responsible for reviewing all order details, including product specifications, quantities, shipping addresses, and other relevant information before confirming the order.
RETURNS
Knitting and Crochet Supplies / Related Products
All yarns, threads, needles, hooks, accessories, and items related to knitting, crochet, sewing, etc. are Non-Refundable, Non-Exchangeable, and Non-Returnable and cannot be returned, exchanged, or refunded.
You should refuse to accept the shipment if the packaging is damaged or tampered with before delivery. Please return the package to the delivery person and WhatsApp the images of the shipment to us at +919724201798.
We triple-check all our orders before we ship them. But in very rare cases, there could be manufacturing or color defects that slip through the quality check. If, in case, you have received a wrong/damaged/defective product, please let us know within 7 days of receipt of the order along with a complete unpacking video (one video from opening the shipment to identifying and highlighting the issue) to support the claim. We shall investigate the matter within 5 working days and provide a refund to your source account.
Please note, that a complete unpacking video is a must for us to investigate and resolve the matter. It also helps in raising insurance claims with the courier companies. No complaints can be entertained without a complete unpacking video.
Hand-knitted / Crocheted Products
Our return policy for handmade finished products lasts for 7 days. If you are not 100% satisfied with our hand-knitted / crocheted products, you may return your order for a refund within the first 7 days of delivery. The item(s) must be returned in the original unused, unworn condition with the tags still attached.
You should refuse to accept the shipment if the packaging is damaged or tampered with before delivery. Please return the package to the delivery person and WhatsApp the images of the shipment to us at +919724201798.
We triple-check all our orders before we ship them. But in very rare cases, there could be a defect that slip through the quality check. If, in case, you have received a wrong/damaged/defective product, please let us know within 7 days of receipt of the order along with a complete unpacking video (one video from opening the shipment to identifying and highlighting the issue) to support the claim. We shall investigate the matter within 5 working days and provide a refund to your source account.
Please note, that a complete unpacking video is a must for us to investigate and resolve the matter. It also helps in raising insurance claims with the courier companies. No complaints can be entertained without a complete unpacking video.
There are certain situations where refunds are not granted:
* Obvious signs of use.
* Any item not in its original condition is damaged or missing accessories for reasons not due to our error.
* Any item that is returned more than 7 days after delivery.
REFUNDS
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
In the event, that your package returns (RTO) for any of the following reasons, the 2-way shipping costs [when free shipping is offered, the shipping charges will be calculated based on actual] will be deducted, and once you have paid the charges, the order will be reshipped. It is pertinent to note that in cases where an order has not been delivered for the following reasons, we will not issue a refund.
1. The buyer’s address is incorrect.
2. The buyer’s or Customer’s phone is incorrect.
3. buyer’s or Customer’s not available / not contactable.
4. The buyer’s or Customer’s refused to accept.
5. OTP verified cancellation
SHIPPING
To return your product, you should mail your product to:
B/2/22 CHANDRADEEP SOC., B/S DHARMYUG SOC., NR. GURUKRUPA SCHOOL CIRCLE, UDHNA, SURAT. 394210
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.