Refund policy

Last Updated: 18/08/2025

Thank you for shopping with Damodaram Enterprise. We are committed to providing high-quality products and excellent customer service. Please read this policy carefully before placing your order.

Order Policy

Order Cancellation

  • Cancellations are not permitted once an order is placed.
  • If you wish to make changes, modifications may be allowed before 8:00 AM on the next working day following your order.

Order Modifications

You may request modifications under the following conditions:

  • Changes to quantity, color, or product of equivalent value may be requested before 8:00 AM on the next working day.
  • Modifications are only possible if the order has not been packed or dispatched.
  • The revised order value must be equal to or greater than the original order value.
  • If the revised value is lower, the difference will be issued as store credit for future purchases.

Processing Time

  • All confirmed orders are processed and packed starting at 8:00 AM on the next working day after the order is placed.
  • Orders placed on weekends or holidays will enter processing on the next working day.

Estimated Delivery Timelines

  • Domestic (India): 2–14 days (depending on your location relative to Mumbai)
  • International: 2–4 weeks

Order Accuracy

Customers are responsible for verifying all order details—including:

  • Product type
  • Quantity
  • Shipping information

Please review all information carefully before confirming the order.

Return & Refund Policy

Knitting, Crochet & Craft Supplies

All yarns, threads, and related accessories are:

  • Non-returnable
  • Non-exchangeable
  • Non-refundable

Return Conditions

To be eligible for return:

  • Products must remain in their original and unused condition
  • All tags and packaging must remain intact
  • Customers are responsible for return shipping charges
  • We recommend using a trackable courier service and retaining proof of postage
  • A 360° video must be recorded and uploaded for returns

Refunds Will Not Be Issued If:

  • The product shows signs of use
  • The product is damaged or incomplete due to reasons not caused by us
  • The return request is initiated after 7 days from delivery

Damaged or Incorrect Products

If your package is damaged or you receive an incorrect product:

Step 1

Refuse delivery if the package appears tampered with or damaged.

Step 2

Immediately send clear photos of the damaged package via WhatsApp to:

📞 +91 99243 01798

Step 3

Provide a complete and unedited unboxing video.

Video Requirements:

  • Show the entire unboxing process
  • Start from the moment the package seal is broken
  • No edits, cuts, or filters allowed

Return requests submitted without valid unboxing proof will not be accepted.

This process helps verify issues and supports insurance claims with courier partners.

Refund Process

  • Once your return is received and inspected, we will notify you regarding the status of your refund.
  • If approved, refunds are processed within 2–4 working days to the original payment method.
  • Shipping charges are non-refundable, unless the return is due to our error.

Return to Origin (RTO) Cases

If your package is returned to us (RTO) for any of the following reasons, refunds will not be issued.

Reshipping will only be processed after payment of two-way shipping charges.

Reasons include:

  • Incorrect shipping address
  • Invalid or unreachable phone number
  • Recipient unavailable or not contactable
  • Recipient refusal
  • OTP-verified cancellations
  • Automated IVR calls not answered

Contact Us

For order support or policy-related questions:

📞 Phone / WhatsApp: +91 99243 01798
🌐 Website: https://damodaram.store